At Almirah we aim to provide convenient shopping experience. We offer 15 days Exchange policy, for exchange claim please contact us via call or email.

Conditions for Exchange:

• The product is damaged, stained, defected or incomplete.
• The product delivered does not match the product ordered.
• The product is unwashed and not used in any way.
• The product is in its original and undamaged packing (careful opened package will not be considered damaged).
• The product received does not match the size ordered.
• Fragrances are not eligible for return or exchange.
• Articles purchased on sale are not qualified for exchange.
• The minimum time for processing return or exchange is 07 working days.

International Orders:

• Currently, Almirah does not have a Return policy for international orders as all the products in the order are individually checked by the QC department before packing and handing over to courier.
• If the customer refuses to accept the order at the time of delivery, Almirah is not obliged to return, refund, or compensate the amount of the order.
• In special cases, if exchange is approved, customers are required to dispatch and return our products at our operations facility based in Karachi, Pakistan to be further checked and if found any issue, customer will be facilitated accordingly.
• Return charges are to be borne by customers.
• Articles purchased on sale are not qualified for exchange or return.

Do you offer Refund:

• Unfortunately, we don't offer any refunds. However, In the case where we won't be able to offer an exchange or any solution we may offer a refund.
• Any online payments received by Almirah is in PKR, therefore, in case of refunds amount will be reversed/refunded in PKR.
• Customer will be responsible for any changes in currency exchange rates.
• Almirah will not be responsible for any difference of amount due to currency conversions.
• The minimum refund processing time is 7 to 10 working days
• In case of REFUND shipping and handling charges will not be refunded.

Please note that:

• In the unfortunate event that you receive a damaged or defective product, we kindly ask that you provide clear evidence, such as images or videos, showcasing the issue. This step is mandatory for us to address your concern effectively. Upon receiving your proof, our team will promptly investigate the matter and ensure an appropriate resolution is provided.
• In case you receive an opened or unsealed box or packaging, please inform us immediately to avoid any claims

Altered or Make to Measure orders CANNOT be refunded or exchanged, However in case of incorrect measurement further adjustments in alterations will be made.